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Questions& Policies
How can I place an order? TOP
You can order Storks with our company three (3) ways. You may call us at (916) 247-0808 24 hours a day. If we don't answer immediately, messages are checked constantly.
You may also order off of our website or you can print our "pre-order"form and send it into the address noted on the order form. Where do you deliver and what are your delivery fees? TOP
We have a very large delivery area. Some areas include: Roseville, Rocklin, Granite Bay, Antelope, North Highlands, Rio Linda, Orangevale, Citrus Heights, Rancho Cordova, Gold River, Folsom, Carmichael, Fair Oaks, Arden Sacramento, Natomas area, Downtown, West Sac & South Sac.
We do delivery absolutely FREE to Roseville, Antelope, Citrus Heights, Orangevale, Rio Linda & Elverta however due to the increase in fuel, we now charge a delivery fee in the following areas:
$10 Delivery Area:
Rocklin, Granite Bay, Folsom, Rancho Cordova, Gold River, Arden Area and Downtown Sacramento
$15 Delivery Area:
Lincoln, Loomis, West & South Sacramento (Call for a quote in Elk Grove. Some far outlining areas need to be charged by mile)
$20 Delivery Area:
Auburn, Penryn, New Castle, El Dorado Hills, Cameron Park, Shingle Springs, Diamond Springs,
$25 Delivery Area:
Galt, Lodi,Wilton, Acampo, Rancho Murieta, Placerville, Pollock Pines, Camino
It's always good to call for a quote on delivery areas. Some addresses in a certain zip code/area and closer and we only charge by the mile. We do not make a profit on delivery. We are only passing along our fuel surcharge. When fuel prices come down, so will our delivery fees. Please bare with us during this crisis.
When do you deliver the signs? TOP
We deliver within 24 hours of your order or sometimes sooner! We try to make every event special and just want the customer wants! What are the average size of the signs? TOP
Our "Original Stork" sign is 7 feet tall and unique to the West Coast. You won't find them anywhere else. Our "New Cool Stork" is 8 feet tall and absolutely adorable. Can the sign be moved if we want to put it in a different spot? TOP
For the safety of others, we ask our signs not be moved. If you feel the sign
needs to be moved for any reason, call our company and we will move the sign for
you.
What if the sign gets damaged? TOP
We get asked this question all the time. If the sign gets stolen, we will ask for a flat fee of $100.00. If the sign gets damaged, we will try to see what it would take to repair it. If it is repairable, we will only charge what it would take to repair the sign. Please don't let this question scare you! We have NEVER had a damaged or stolen sign. People usually don't vandalize Stork Signs. How far in advance should I place my order? TOP
We ask for 24 hours however we understand each situation is different. If we can accomodate same day deliver, we will. When is payment due? TOP
Payments are due at the time the sign is ordered if you are ordering off of our website. If you do not order off of our website, we usually collect payment at the time of delivery. If the Stork rental is a gift, we also will invoice you. We try to make this simple for everyone! What forms of payment do you accept? TOP
We take Cash, Checks & MC & Visa. How do I get my payment to you? TOP
If this is a gift, we ask that you mail your payment or put it under the door mat where the Stork will be delivered. We also accept credit card on this website. If this is a sign rental for your own family, we will pick it up at the time of delivery if you wish. We try to make the process as simple as possible for you! Are your signs safe? TOP
They are 8 feet tall and can be heavy if they fall. We ask for children not to play around our signs so they will not fall. They are not safe to play around. What is your cancellation policy? TOP
We start making your sign sometimes immediately after your order is placed. If
your customized sign is already made, we will charge you $10.00. If our delivery
person is already on their way to deliver your sign, you would be charged $10
for the Customized Sign plus delivery fee. How are signs displayed? TOP
We place the signs in your front yard lawn. Each Stork is mounted to a metal
stake that is driven into your lawn about 2 feet. The lawn is not damaged and a
small hole is left.
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